Shipping Policy

PRESSAVO is a brand operated by Maroven Brands LLC. This Shipping Policy explains how we process, ship, and deliver orders. Please review it carefully before placing your order.

1. Order Processing Time

All confirmed orders are prepared and handed to the delivery carrier the same day or the next day. Orders are dispatched from our warehouse in Riyadh, Saudi Arabia.

• Processing begins after your order and delivery details have been confirmed.
• Confirmed orders are handed to the carrier the same day whenever possible, or by the following day under normal conditions.
• Official holidays and unusually high order volumes may affect dispatch times. We will notify you of any significant delay.

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Please allow up to 24 hours after receiving the shipping confirmation for tracking information to become active in the carrier's system.

2. Delivery Within Saudi Arabia

We deliver throughout Saudi Arabia. The following estimates apply after your order has been handed to the delivery carrier:

• Major cities: Delivery is typically completed within 24 hours.
• Remote cities and areas: Delivery typically takes 3–5 days.
• Actual delivery time depends on the destination, timely order confirmation, and local carrier conditions.

3. International Shipping

We ship to select countries worldwide. International shipping rates and estimated transit times are calculated at checkout based on your location.

General estimated delivery times (after processing) by region:

• Canada: 7–14 business days
• United Kingdom & Europe: 10–18 business days
• Australia & New Zealand: 12–20 business days
• Latin America: 14–25 business days
• Africa: 15–30 business days

These estimates are provided as guidance only and cannot be guaranteed. Transit times may vary based on local carrier conditions, customs processing, and other factors beyond our control.

4. Customs, Duties, and Import Taxes

International customers are responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by their country's customs authority. These charges are not included in the order total or shipping fee at checkout.

• We are required by law to declare the full value of goods on customs forms. We do not mark packages as "gift" or undervalue orders to reduce customs fees.
• If a package is held by customs, it is your responsibility to contact the relevant customs office and arrange clearance.
• If a package is refused or abandoned at customs, any re-delivery or return shipping costs will be deducted from your refund.

5. Shipment Tracking

Every order is shipped with a tracking number. Once your order is dispatched, you will receive a confirmation email containing your tracking number, the carrier handling your shipment, and a link to track your package in real time.

If you have not received a tracking email within 3 business days of your order confirmation, please check your spam folder or contact us at support@pressavo.com.

6. Delivery Attempts and Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. Maroven Brands LLC is not responsible for packages that are undeliverable or lost due to an incorrect or incomplete address provided by the customer.

• If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges will apply for redelivery.
• We are unable to redirect a package to a new address once it has been shipped.
• If your package is shown as "delivered" but you have not received it, please first check with neighbors and building management, then contact the carrier directly. If the issue persists, contact us and we will investigate.

7. Lost or Stolen Packages

If your tracking information shows no movement for 7 or more business days (domestic) or 21 or more business days (international), your package may be lost in transit. Please contact us at support@pressavo.com so we can open a claim with the carrier.

Once a lost shipment is confirmed, we will either reship your order (subject to availability) or issue a full refund, at your preference.

8. Shipping Delays

While we do everything possible to meet our estimated delivery windows, delays can occur due to circumstances outside our control, including high-volume periods, severe weather events, carrier disruptions, international customs delays, or public health events. Maroven Brands LLC is not liable for delays caused by third-party carriers or circumstances beyond our reasonable control.

9. Packaging

Every Maroven Brands LLC coffee maker is shipped in our signature branded packaging, which includes a protective product box, foam inserts, and an outer shipping box designed to protect your brewer during transit.

If you notice visible damage to the outer shipping box upon delivery, please photograph it before opening and note the damage on any carrier delivery receipt. This will help if a damage claim needs to be filed.

10. Contact Us

For shipping inquiries, order tracking assistance, or any concerns about your delivery, please contact our team:

Maroven Brands LLC
Email: support@pressavo.com